The Bruhat Bengaluru Mahanagara Palike (BBMP) has made ‘BBMP Contains’ – a mobile application solely for residents living in containment zones that have been sealed.
A trial run of the app, which aims at “timely redressal of grievances and effective monitoring of surveillance mechanisms,” will be done on a pilot basis in containment areas at Mahadevapura zone, after which it will be launched in other parts of the city.
As per the officials, the app will be a one-stop platform that will allow citizens to register all types of grievances including health-related emergencies, needs of essential services, waste collection, power cuts, issues with water supply, etc. BBMP ensures that their grievances will be attended to within 2 hours.
Hephzibah Rani Korlapati, MD, Bengaluru Smart City Ltd., and in-charge of the BBMP War Room, shared the app was made to strengthen people who will be updated on crucial government circulars, media bulletins, FAQs, and so on. Citizens in sealed areas can also use it to raise complaints against people breaking home quarantine rules, defying social distancing norms, breaking down barricades, etc. “Users can upload photos and videos of such violations,” said a senior civic official.
Once a complaint is submitted or a request is made, a team at the War Room will inform the nodal officers present in the containment zones to take immediate action.
“A thorough validation and ascertaining of the genuineness of the complaint will be carried out. We have planned a trial demonstration of the app in the containment zones under the Mahadevapura zone from Monday. It will be rolled out to others soon,” said Korlapati.
