Generative AI-powered virtual travel assistant of Air India – AI.g, is now available on WhatsApp

Air India, the leading global airline of the nation has now made their Generative AI-powered virtual travel assistant, AI.g accessible on the popular social media platform, WhatsApp.

This chatbot system is multilingual and thus caters to a large number of passengers across the world. The availability of this seamless feature on WhatsApp has opened up a new guest support channel for Air India. WhatsApp has more than 2 billion users across the world. This is a plus one to ensure Air India’s virtual travel assistant’s accessibility.

Some of the features of AI.g are as follows.

The Generative AI-powered virtual travel assistant deals with over 1300 travel-related tropics and queries. A guest can check their real-time flight status, and baggage information, download a boarding pass, get a copy of e-tickets, select seats, check the status of customer support requests generated online, and much more through a simple WhatsApp chat.

AI.g communicates in four languages, which are English, and Hindi. French and German.

Guests can get answers to their queries without calling the airline’s customer contact center. You can chat with AI.g using the WhatsApp number +91 96670 34444.

AI uses Generative AI technology to understand the queries of passengers and answer them in humanlike friendly ways. It is also capable of learning on the go from the questions being asked and providing answers accordingly.